Privacy Policy

Last Updated: October 30, 2026

Madcow Rocketry ("Madcow Rocketry," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when visiting our website, purchasing products, or communicating with us.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

By using our website at https://www.madcowrocketry.com, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information when you:

Place an order or create a customer account.
Contact us by telephone, email, text message, or through our website.
Subscribe to our email newsletter or other communications.
Request product information, quotes, or customer support.
Participate in promotions, surveys, contests, or other website features.

The information we collect may include:

Name and business or organization name.
Billing and shipping addresses.
Email address and telephone number.
Order history and purchase information.
Payment and transaction information.
Communications and customer service inquiries.
Website usage information, browser information, and cookies.

Payment information may be processed by secure third-party payment providers. We do not require customers to provide sensitive payment information through text messages.

2. How We Use Your Information

We use the information we collect to:

Process, fulfill, and ship orders.
Provide order confirmations, shipping updates, and customer support.
Respond to product inquiries and quote requests.
Contact customers regarding purchases, deliveries, and account-related matters.
Maintain and improve our website and services.
Send newsletters and promotional communications when permitted by applicable law.
Prevent fraud, protect our business, and comply with legal requirements.

We use customer information only for legitimate business purposes and in accordance with this Privacy Policy.

3. Mobile Messaging and SMS Privacy

Madcow Rocketry may use text messaging (SMS) to communicate with customers regarding orders, shipping updates, product inquiries, customer service, and other business-related matters.

Madcow Rocketry does not sell, rent, share, or disclose consumer personal information, including mobile phone numbers, to third parties or affiliates for marketing or lead generation purposes.

Mobile messaging opt-in information and consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.

We may share information with trusted service providers solely as necessary to deliver requested messages, operate our communications systems, process orders, or provide customer support. These providers are not authorized to use customer information for their own marketing or lead generation activities.

Where required, customers must provide consent before receiving SMS communications. Consent to receive promotional text messages is not a condition of purchase.

Message frequency may vary depending on customer interactions and communication preferences. Message and data rates may apply.

Customers may opt out of SMS communications at any time by replying STOP to a text message from Madcow Rocketry. Customers may reply HELP for assistance or contact us through our website.

We respect customer communication preferences and honor applicable opt-out requests.

4. Email Communications

Customers may receive transactional emails relating to orders, payments, shipping, account activity, or customer service.

Customers who subscribe to our newsletters or promotional emails may also receive information about new products, special offers, events, and other Madcow Rocketry news.

You may unsubscribe from promotional email communications at any time using the unsubscribe link provided in those messages or by contacting us.

Unsubscribing from promotional communications does not prevent us from sending necessary transactional or service-related messages.

5. Sharing and Disclosure of Personal Information

Madcow Rocketry does not sell consumer personal information.

We do not share consumer personal information, including telephone numbers, with third parties or affiliates for their own marketing or lead generation purposes.

We may disclose limited personal information to trusted service providers when necessary to conduct our business, including:

Payment processors.
Shipping and delivery companies.
Website hosting and e-commerce providers.
Telephone, email, and messaging service providers.
Technology providers assisting with website operations and customer support.

These providers may use the information only to perform services on our behalf, subject to applicable contractual and legal requirements.

We may also disclose information when required by law, to prevent fraud, to enforce our policies, or to protect the rights, property, and safety of our business, customers, or others.

6. Information Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, disclosure, alteration, or loss.

Our website uses secure connections to help protect information transmitted between customers and our website.

Payment transactions are handled through secure payment processing systems.

Although we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve the shopping experience and understand how visitors use our website.

Cookies may be used to:

Remember items in your shopping cart.
Maintain customer account sessions.
Remember website preferences.
Analyze website traffic and performance.
Improve website functionality and customer experience.

You may adjust your browser settings to block or delete cookies. Disabling certain cookies may affect website functionality, including shopping cart and account features.

We may use third-party analytics and website service providers to help us understand and improve website performance.

8. Order and Shipping Information

When you place an order, we collect the information necessary to process payment, prepare your order, and arrange delivery or pickup.

We may provide shipping carriers and fulfillment providers with customer names, delivery addresses, telephone numbers, and other information necessary to complete shipments.

This information is used for order fulfillment, delivery coordination, and related customer service purposes, not for third-party marketing or lead generation.

Certain products may require additional shipping or regulatory information to comply with applicable laws and carrier requirements.

9. Accessing, Updating, or Deleting Your Information

Customers may review or update certain account information by signing into their account on our website.

You may also contact us to request access to, correction of, or deletion of personal information, subject to applicable laws and legitimate business recordkeeping requirements.

We may retain transaction records and other information when necessary for accounting, tax compliance, fraud prevention, dispute resolution, or other lawful business purposes.

We will review privacy-related requests in accordance with applicable law.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer service, legal compliance, accounting, and legitimate business operations.

Retention periods may vary depending on the type of information and applicable legal requirements.

11. Third-Party Websites

Our website may contain links to third-party websites, including manufacturers, organizations, payment services, or other resources.

These websites operate independently and may have their own privacy policies and practices.

Madcow Rocketry is not responsible for the privacy practices or content of third-party websites. We encourage customers to review the privacy policies of websites they visit.

12. Children's Privacy

Our website is not intended to collect personal information directly from children under the age of 13 without appropriate parental or guardian consent.

We do not knowingly collect personal information from children under 13 in violation of applicable law.

If we become aware that personal information has been collected improperly from a child, we will take appropriate steps to address the situation.

13. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to request access, correction, or deletion of certain information.

You may also have the right to opt out of certain uses or disclosures of personal information.

Madcow Rocketry does not sell consumer personal information or share mobile messaging consent information for third-party marketing purposes.

To submit a privacy-related request, please contact us using the information provided below.

14. Changes to This Privacy Policy

Madcow Rocketry may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or legal requirements.

Updates will be posted on this page with a revised "Last Updated" date.

We encourage customers to review this page periodically.

15. Contact Us

If you have questions about this Privacy Policy, how your information is handled, or your communication preferences, please contact:

Madcow Rocketry

Website: https://www.madcowrocketry.com

Contact Page: https://www.madcowrocketry.com/contact-us/

For questions regarding orders, customer accounts, or privacy-related requests, please use our website contact page.

16. Terms and Conditions

For information about ordering, shipping, returns, and other purchase-related policies, please review our Terms and Conditions:

https://www.madcowrocketry.com/terms-conditions/