Shipping & Returns

Order Processing & Fulfillment Terms

By placing an order on this website, you acknowledge and agree to the following terms and conditions:

Production & Processing Times
Many of our products, including fiberglass components, kits, and specialty items, are made to order or require preparation time. Orders are processed in the order they are received.

Standard processing times may vary depending on demand.
Fiberglass components and certain kits may require 2–4 weeks for fulfillment. They can also ship same day. Depends on season and availablity. Please contact us if this is a rush situation.
Custom orders and special requests may require additional time.

We do not guarantee immediate shipment on any order.

Order Priority
All orders are fulfilled in the order received. We do not prioritize orders based on requested timelines unless prior arrangements have been made and confirmed.

Delays & Availability
Delays may occur due to production schedules, material availability, or high order volume. By purchasing, you acknowledge and accept these potential delays.

Extended Delays / Store Credit Policy
If an order cannot be fulfilled within a reasonable timeframe (exceeding 6 weeks), we reserve the right to offer store credit as resolution.

Exceptions, Cancellations & Fees
Orders are considered final once placed, as materials may be ordered or production may begin immediately. Any exception to cancel or modify an order is made at our sole discretion.

Approved cancellations or returns are subject to a minimum 20% restocking fee.
If a refund is issued to the original form of payment, a 10% processing and handling fee will be deducted.

Shipping & Delivery
Once an order has shipped, delivery is the responsibility of the carrier.

We are not responsible for lost, stolen, or delayed shipments.
If a shipment is lost, a claim will be filed on your behalf with the carrier.
Resolution is subject to the carrier’s claims process and policies.

Agreement to Terms
By completing your purchase, you confirm that you have read, understood, and agreed to these Terms and Conditions.

Do you ship to my country?
	Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time. At this time, Madcow Rocketry ships merchandise only to locations within the United States, Canada, Australia, UK and Germany. Contact us prior to ordering if you would like to make special arrangements for shipping to areas outside of these countries. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier. Important: For our international customers, the system will try to calculate shipping to your area as best it can when you check out. If the system miscalculates your shipping, we will contact you if we need to recalculate shipping to your location. Please note, we charge actual shipping to your location and do not add any handling fees on our end. If we have to raise the shipping cost and you decide it is too much, we will cancel your order and issue you store credit for other items. Generally, the system does pretty good at estimating these costs, but sometimes shipping multiple kits to countries that require us to ship in smaller multiple boxes can increase costs.
What do I do if I receive a defective item?
	All defective items can be returned for store credit or exchange; however you must call or e-mail us before returning the item. All returns of defective items will only be credited or replaced if we have been contacted within 30 days of purchase. Refunds will be pro-rated depending on the condition of the item and items will be replace at our discretion. Your lack of knowledge or ability is not our responsibility. We accept no responsibility for crash damage, nor do we accept responsibility for improper use of the items we sell.
How much is my shipping?
	Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. If you are placing an order and shipping seems off, please contact us at order@madcowrocketry and ask to be invoiced separately for shipping. If you select pick-up at store, you must add to notes pick-up in Laguna Hills or Invoice for shipping. If you select pick-up at store and no note is added your item will be shipped at your expense. Orders not picked up within 30 days will be returned to inventory without a credit, unless you have reached out and made other arrangements. Important: For our international customers, the system will try to calculate shipping to your area as best it can when you check out. If the system miscalculates your shipping, we will contact you if we need to recalculate shipping to your location. Please note, we charge actual shipping to your location and do not add any handling fees on our end. If we have to raise the shipping cost and you decide it is too much, we will cancel your order and refund your payment. Generally, the system does pretty good at estimating these costs, but sometimes shipping multiple kits to countries that require us to ship in smaller multiple boxes can increase costs.
Rush Orders
	If an order is for a special event, like a birthday, or is needed by a specific date, please let us know in the notes. We will try to accomodate these requests, however there is no guarantee and for orders that require us to change our manufacturing schedule, a rush order fee of up to 20% may apply.
Refused Shipments
	If an order is refused or returned to sender, the order will be refuned minus a 25% restocking fee and the shipping amount paid.
How do I return my product?
	Any items returned for a store credit must be returned within 30 days of purchase and must be unused and undamaged and in resalable condition. There will be a restocking fee of 25% for refunded sales. You must contact us via e-mail or phone before you ship the returned items, and we recommend that you insure your package as we will not refund items unless we receive them in undamaged and resalable condition. Sorry, but we can not offer refund/credit for sale, clearance or custom items. Sorry, carbon fiber, fiberglass and custom items are not returnable because they are custom cut to order.
I received the wrong product.
	If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
	All sales are final and in general, there are no credits or refunds. Exceptions to this policy is at the description of Madcow Rocketry. Any items returned for a store credit must be returned within 30 days of purchase and must be unused and undamaged and in resalable condition. There will be a restocking fee of 25%. You must contact us via e-mail or phone before you ship the returned items, and we recommend that you insure your package as we will not credit items unless we receive them in undamaged and resalable condition. Sorry, carbon fiber, fiberglass and custom items are not returnable because they are custom cut to order.
When will my order ship?
	Madcow Rocketry makes every effort to ship your order quickly. However, sometimes large orders, part shortages, or custom sizes can cause us to take longer to fill your order. We will contact you if we expect to take longer than two weeks to fill your order. Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.