Shipping And Returns
Shipping & Delivery
At this time, MadCow Rocketry Online Store ships merchandise only to locations within the continental United States and not to international locations. Nor does MadCow Rocketry Online Store ship to Alaska, Hawaii, Puerto Rico, Guam or the US Virgin Islands. Contact us prior to ordering if you would like to make special arrangements for shipping to these areas. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.
MadCow Rocketry makes every effort to ship your order within a week of your order (typically within 1 or 2 days). However, sometimes part shortages can cause us to take longer to fill your order. We will contact you if we expect to take longer than one week to fill your order.
Any items returned for full refund must be returned within 30 days of purchase and must be unused and undamaged and in resalable condition. There will be a restocking fee of 15%. You must contact us via e-mail or phone before you ship the returned items, and we recommend that you insure your package as we will not refund items unless we receive them in undamaged and resalable condition.
All defective items can be returned for refund or exchange; however you must call or e-mail us before returning the item. All returns of defective items will only be refunded or replaced if we have been contacted within 30 days of purchase. Refunds will be pro-rated depending on the condition of the item and items will be refunded or replace at our discretion. Your lack of knowledge or ability is not our responsibility. We accept no responsibility for crash damage, nor do we accept responsibility for improper use of the items we sell.